Terms of Service

Acceptance of Terms

By accessing or using this website, submitting a form, requesting an audit, or otherwise interacting with CallDirector AI LLC, a Maryland limited liability company ("CallDirector," "we," "us," or "our"), you agree to these Terms of Service and our Privacy & SMS Policy.

If you do not agree, do not use the website or submit information through it.

Website Use

This website is provided for general information about CallDirector and its services. When using this website, you agree not to:

• use the website for any unlawful purpose
• interfere with or disrupt the operation of the website
• attempt to gain unauthorized access to the website or related systems
• introduce viruses, malware, or other harmful code
• scrape or extract website content through automated means without our written permission
• use website content in a misleading or deceptive way

Free Lead Leak Audit

If you request a Free Lead Leak Audit, you represent that you are authorized to provide the business website, public business phone number, and other information you submit. You authorize CallDirector to review or test the public-facing lead paths you identify for the limited purpose of preparing a private audit report.

• The audit may include a public call-path test, public website/contact-path review, initial-response review, and high-level public Google Business Profile/review basics.
• It is not a full website, SEO, advertising, security, accessibility, legal, privacy, insurance, financial, or regulatory-compliance audit.
• The audit is informational and intended to identify possible lead-response gaps.
• CallDirector may decline, limit, or stop an audit when it would be inappropriate, unsafe, impractical, outside scope, or not authorized.
• The audit must not involve emergency, medical, legal, safety-sensitive, fraudulent, or disruptive scenarios.
• CallDirector does not record audit calls unless it clearly discloses that practice and obtains any required consent.

Informational Services; No Guarantees

CallDirector may offer recommendations, automation, AI-assisted communications, implementation services, and managed workflows, but does not guarantee business results. CallDirector does not guarantee the number of leads, sales, revenue, booked appointments or projects, response rates, rankings, uptime, conversion rates, third-party-platform availability, or any particular business outcome.

Results depend on many factors outside CallDirector's control, including your business operations, staff response, market conditions, offer, pricing, customer demand, and third-party services.

AI-Assisted Services

CallDirector may use AI-assisted tools, including Vera, to help answer calls, collect details, route inquiries, create summaries, support booking, and trigger workflows. AI tools follow configured rules and workflows but may have limitations.

AI output should not be treated as legal, medical, financial, safety, or other professional advice. AI systems are not a substitute for client judgment, emergency procedures, or staff oversight. Client workflow configurations, escalation rules, and approvals matter.

You are responsible for reviewing and approving how your own calls, customer communications, policies, pricing, schedules, and business decisions are handled.

Client Services and Separate Agreements

Any paid implementation, managed service, recurring service, hosting, automation, or related work will be governed by a separate written agreement, proposal, statement of work, order form, or other accepted service document.

If there is a conflict between these website Terms and a separate written agreement for paid services, the separate written agreement controls for those services.

Communications

If you provide contact information, you may receive communications related to your request, audit, appointment, or CallDirector services, subject to our Privacy & SMS Policy and any consent you provide.

• Text-message frequency varies.
• Message and data rates may apply.
• Reply STOP to stop marketing text messages.
• Reply HELP for help.
• Consent to receive marketing messages is not a condition of purchase.
• You may still receive non-marketing/service communications when appropriate.

Intellectual Property

CallDirector's site content, branding, logo, text, design, graphics, and materials are owned by or licensed to CallDirector and may not be copied, reproduced, modified, distributed, or used without written permission, except as allowed by law.

Client-specific deliverables and rights are controlled by the applicable separate service agreement.

Third-Party Services and Links

The website and services may interact with or link to third-party platforms, including communications, hosting, scheduling, payment, calendar, CRM, AI, and messaging services.

CallDirector does not control third-party services and is not responsible for their terms, policies, availability, security, or performance.

Disclaimers and Limits

The website and free audit are provided on an informational basis. To the fullest extent permitted by applicable law, CallDirector disclaims warranties that are not expressly stated in a separate written agreement.

Privacy

Our collection and use of personal information are described in our Privacy & SMS Policy.

Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law rules.

Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued use of the website after the effective date of an update is subject to the updated Terms, to the extent permitted by applicable law.

Contact

Questions about these Terms can be sent to hello@calldirector.ai or call (240) 852-1600.

CallDirector AI LLC
402 King Farm Blvd, Ste 125 #AM1095
Rockville, MD 20850